Privacy Policy

Project Better Energy is a part of the Project Better Limited group of companies and is a controller of any personal data you provide. We respect your data and your privacy is important to us.

This Privacy Notice explains what personal data we collect and how it is used. This notice also explains what rights you have over your personal data and how you can use those rights.

You have the right to object to some of the processing which Project Better Energy carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of this notice.

Project Better Energy Limited’s registered office is Witan Gate House, 500 - 600 Witan Gate West, Milton Keynes, Buckinghamshire, MK9 1SH

Summary of how we use your data and your rights

We use your data to provide and improve our products and services, including for marketing, research, feedback and enquiries, and for safety and security purposes.

We will use your data to comply with laws and regulations. We may use your data to prevent and detect crime, such as fraud.

You have the right to object to some of the processing Project Better Energy carries out. More information about your rights and how to exercise these is set out in the “Your rights” section of this notice.

When you give consent, you are able to withdraw that consent at any time, for instance by emailing [email protected]

You can also email [email protected] to exercise any other data rights, such as obtaining a copy of your data, correcting, deleting or restricting how we use your data. Please see “Your rights” for more information.

You can unsubscribe from marketing communications at any time. To opt out of marketing select “unsubscribe” in emails, or email [email protected]

Our websites and app use cookies and similar technologies to improve functionality, recognise you and to customise your experience. You can reject and block cookies in your browser settings. Please see our cookie notice for more information.

Information we collect from you

We collect information when you enquire, purchase something or use our services. This includes using our websites or apps or corresponding with us.

In particular:

  • We keep information you give us directly such as contact details (including name, email, address and telephone number), comments, date of birth, gender, region, feedback, marketing opinions and competition entries.
  • If you engage with us online via our websites or app our cookies and similar technologies may capture your IP address, your location, and record how you use the site or app to help improve it and improve your user experience, where your browser settings or permission allows for this.
  • If you post information online about us or provide feedback, we may keep a record.
  • If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls.
  • We use CCTV around our sites for the prevention and detection of crime and for safety and security reasons.

Information we receive from third parties

Although we collect most of our data from our own marketing platforms we do occasionally purchase leads from third parties. All of our data providers ensure the data collected is compliant under General Data Protection regulations, is fully opted in to be contacted by businesses with the Project Better Energy Ltd Group.

How we use information and the legal basis

We are allowed to use your data only if we have a proper reason to do so such as:

To fulfil a contract we have with you;

  • When it is in our legitimate interest;
  • When you consent to it; or
  • To comply with the law.

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests.

We have set out below how and why we may use your personal information and the legal basis we rely on. This is also where we tell you what our legitimate interests are.

When you buy something from us, enter a competition we run, we use your information to fulfil our contract with you.

We take information to communicate with you, check your identity, take payment, and provide products and services.

To run our business and pursue our legitimate interests, we use your information.

Our legitimate interests include keeping our records up to date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving our site and apps, and services, developing new products and services, and telling you about them and conducting market research.

Further details of our legitimate interests

To run and promote our business, we use your information:

To provide and improve our products and services as well as to respond to you if you contact us.

To record call centre communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts.

When we monitor our websites, social media platforms such as Facebook and Twitter and online services including our mobile app and responses to email marketing. If you post comments online or in other media we may capture this information, contact you, and use it to improve our products and services.

When we monitor our websites, social media platforms such as Facebook and Twitter and online services including our mobile app and responses to email marketing. If you post comments online or in other media we may capture this information, contact you, and use it to improve our products and services.

To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

To send you emails including offers tailored to your perceived preferences we record which emails seem to be of interest to you.

To contact you where you provide us with market research feedback or pass this data to a third-party business partner of ours for panel market research analysis.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law we may:

Use other organisations to check the validity of the credit or debit card details you use to pay (for further details see “Data sharing” below).

To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

We keep records and pass your data to companies within the Project Better Energy Group and our insurers when necessary (for further details see Data sharing below).

We monitor, and record call centre communications, including incoming and outgoing calls and emails.

We may verify your identity.